Mexico City – Mexico is experiencing accelerated growth in the adoption of Artificial Intelligence (AI), positioning itself as a key player in the global AI sector. Various recent studies and reports highlight the country’s significant progress in implementing AI across different industries, particularly in the financial sector.
According to the QS World Future Skills Index 2025, Mexico has increased its use of AI by 965%, with a total of 362 companies focused on the sector, placing it among the top 10 globally1. This growth is driven by significant investment in AI technologies, which reached $500 million between 2022 and 2023, fostering innovation in key industries such as finance2.
This AI boom in Mexico is supported by a dynamic ecosystem involving multiple stakeholders:
- Businesses: A growing number of Mexican companies, both large and small, are adopting AI to optimize operations, improve decision-making, and offer new products and services.
- Startups: Mexico’s startup ecosystem is flourishing, with many emerging companies developing innovative AI-based solutions in areas such as health, education, and finance.
- Universities and research institutions: Mexican academic institutions are playing a crucial role in training specialized AI talent and conducting cutting-edge research3.
- Government: The Mexican government is taking steps to promote the responsible development and adoption of AI through initiatives like the National Artificial Intelligence Strategy4.
AI in the Mexican Financial Sector
The financial sector in Mexico is one of the main adopters of AI, using it to:
- Automate processes: Financial institutions are automating tasks like loan processing and fraud detection, increasing efficiency and reducing costs. For example, some banks use AI to evaluate credit risk automatically, speeding up the loan approval process.
- Analyze data: AI is used to analyze large volumes of data and gain valuable insights into customer behavior, enabling service personalization and better decision-making. One example is customer segmentation to offer tailored financial products.
- Enhance customer service: AI-powered chatbots and virtual assistants are improving customer service by providing fast, accurate responses. Many institutions already use chatbots to answer FAQs, provide product and service information, and even perform simple transactions.
- Strengthen security: AI helps detect abnormal transaction patterns and prevent financial fraud. It can analyze millions of transactions in real time to identify suspicious activity and alert banks to take preventive action.
Country Manager of Evertec in Mexico, comments: “Artificial Intelligence is rapidly transforming the financial sector in Mexico, creating unprecedented opportunities to enhance efficiency, security, and customer experience. At Evertec, we are committed to the future. A great example is our acquisition of Grandata, a company specializing in AI applied to credit risk for both banked and unbanked populations.
Mexico still faces challenges in AI development, such as access to technology, the need for greater infrastructure investment, and the importance of establishing a strong, ethical regulatory framework.
There are challenges, and that’s precisely why we are taking action. Grandata’s experience in developing AI technologies to reinvent the data ecosystem and offer high-quality credit information to fintechs, banks, and retailers — while preserving consumer privacy — will strengthen our offering and drive the growth of our clients efficiently and at scale, while also boosting financial inclusion in the country. Mexico has a dynamic ecosystem, growing tech investment, and emerging talent that can make it a leader in the region in AI development and application. We’re excited to be part of this evolution.
[1] https://insights.qs.com/hubfs/Reports/QS%20World%20Future%20Skills%20Index.pdf
[2] https://blog.maestriasydiplomados.tec.mx/el-impacto-de-la-ia-en-la-econom%C3%ADa-mexicana
[3]https://www.uag.mx/es/mediahub/impacto-de-la-inteligencia-artificial-en-el-desarrollo-de-software-en-mexico/2024-05
[4]https://www.unesco.org/ethics-ai/es/mexico
