Latin America is undergoing a major transformation in its financial system, driven by emerging technologies and the growing demand for digital solutions. In this dynamic landscape, Artificial Intelligence (AI) has played a quiet yet decisive role in reshaping digital payments — not just as a tech trend, but as a strategic infrastructure that powers agility, security, and personalization in financial services.
While innovations like Pix, CoDi, and Transferencias 3.0 take center stage, it’s AI that ensures these systems operate with precision, scalability, and intelligence. Its impact goes far beyond automation — it’s redefining how financial institutions operate, make decisions, and engage with users.
Accelerating the future: speed and efficiency
The most visible benefit of AI in digital payments is speed. In an era where instant gratification is expected, the ability to process transactions in milliseconds is essential. AI and Machine Learning (ML) analyze massive volumes of data in real time, enabling payment platforms to:
- Optimize transaction routing: AI can identify the fastest and most cost-effective path for a transaction, ensuring money reaches its destination in record time.
- Automate settlement: AI-powered systems can reconcile and settle payments between banks and institutions, eliminating slow and error-prone manual processes.
- Predict demand: By analyzing usage patterns, AI can forecast transaction spikes and proactively allocate resources, preventing bottlenecks and system failures.
Recent data highlights the impact of digital acceleration in the region: according to PYMNTS, digital payments are expected to account for around 66% of online sales and nearly 49% of point-of-sale transactions in Latin America by 2030.
This progress shows how financial digitalization is becoming the new standard, driven by efficiency, convenience, and growing trust in digital channels.
Security that builds trust
Speed is critical, but trust is the most valuable currency in finance. The rise of digital payments in Latin America has led to a surge in transaction volume — and with it, an increased risk of fraud. AI is undoubtedly one of the strongest lines of defense against this threat.
AI-powered systems can detect abnormal behavior in seconds, reduce false positives, and enhance every transaction. Through continuous learning, AI enables fraud prevention systems to become increasingly accurate, protecting users without compromising their experience.
The digital payments revolution in Latin America also has a strong inclusion component. Many people now accessing financial services were previously outside the traditional banking system. AI plays a key role in this process — offering tailored services like credit lines and insurance. It also improves user experience through virtual assistants and chatbots that provide 24/7 support.
The next level of financial innovation
Artificial Intelligence isn’t just a technology — it’s the new foundation of the digital payments ecosystem in Latin America. It ensures faster transactions, smarter security, and continued financial inclusion.
For companies in the sector, the challenge now is to go beyond basic AI usage. It’s time to integrate the technology strategically, investing in solutions that not only solve immediate problems but also generate valuable insights for creating new products and services. The future of payments in the region is digital — and increasingly powered by AI.
That’s why at Evertec, we understand the strategic role of Artificial Intelligence in the digital payments revolution and invest in solutions that support this transformation — helping businesses process transactions faster, create secure experiences for their customers, and issue digital payment methods more efficiently.
