Technological innovation continues to create new opportunities for businesses, but it also increases the risks that can impact organizational stability and security.
To address this need, Evertec consolidated a managed security services (MSSP) portfolio that combines continuous monitoring, consulting, and employee awareness.
MSSP Portfolio Lead Andrés Ramos explained that the model responds to a common reality in the region: “Clients run core businesses that require technology, but that doesn’t mean they need to become technology companies.” Based on this principle, Evertec assumed full responsibility for security management: implementing technology, administering systems, monitoring, and providing ongoing oversight of critical environments.
Support from start to finish
More than a provider, Evertec positioned itself as an advisor and business partner. The team guided organizations through designing, adopting, and operating their security capabilities, tailoring them to each company’s nature and maturity.
“Hiring cybersecurity personnel is expensive and difficult. And security requires 24/7 support, which means building a full team dedicated just to this,” the expert noted. With the managed services model, companies gained access to experts, specialized processes, and continuous vigilance without having to build that capacity internally.
Security as a continuous service
Evertec’s managed security services operate uninterruptedly with 24/7 monitoring and response. Ramos used a simple analogy to illustrate the importance: “Companies never hesitate to place guards at their entrances. In the digital world, that guard is just as essential, even if you can’t see them.”
With this approach, Evertec sought to help organizations across the Caribbean keep their operations protected, even as threats evolve and diversify.
Commitment to the Caribbean’s digital resilience
The goal is for businesses to focus on their core operations, knowing they have a vigilant ally and a team that also trains and strengthens their internal staff.
Ramos summarized the MSSP philosophy clearly: “Security is not a product; it is a continuous process. And in that process, we do not leave our clients on their own.”
A robust offering for every need
This is why Evertec’s catalog includes solutions designed to strengthen enterprise protection.
- Governance and Assessment
• Cybersecurity Assessment
• Data Governance - Control Identification and Hardening
• Vulnerability Management
• Microsoft 365 Security Hardening - Advanced Protection
• Managed Firewall
• MFA
• Email & Web Protection
• SASE / NAC
• Microsegmentation - 24/7 Detection and Monitoring
• EDR
• V‑SOC - Response and Recovery
• Anti‑DDoS
• SOC / V‑SOC Response
• Backup & DRaaS
Training and awareness: addressing the human factor
The MSSP catalog included a key component: employee awareness and threat simulations. Evertec not only deployed technology — it also acted as a guide within the organization so that every employee became an active part of the defense.
The program includes:
- Practical awareness programs
- Real‑world simulations
- Feedback and improvement
- Internal alignment
“The number‑one vulnerability continues to be the human factor. That’s why we train employees to identify fraud attempts before they become incidents,” Ramos concluded.
