{"id":76395,"date":"2026-05-21T16:10:48","date_gmt":"2026-05-21T19:10:48","guid":{"rendered":"https:\/\/evertectrends.com\/?p=76395"},"modified":"2026-05-21T17:41:24","modified_gmt":"2026-05-21T20:41:24","slug":"conac-2026-key-insights-for-the-consortium-market","status":"publish","type":"post","link":"https:\/\/evertectrends.com\/en\/conac-2026-key-insights-for-the-consortium-market\/","title":{"rendered":"CONAC 2026: Key Insights for the Consortium Market"},"content":{"rendered":"\n\n\n

Event highlighted trends such as digitalization, artificial intelligence, automation, and customer experience in the consortium sector.<\/em><\/p>
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The 46th National Consortium Administrators Congress (CONAC 2026), held from May 13 to 15 in the city of Campinas (SP), brought together administrators, specialists, and technology companies in a complete program, which reinforced a perception already evident in the market in recent years: the consortium sector is undergoing a movement of accelerated transformation. The digital transformation in the consortium market<\/a> has become one of the main strategic themes for administrators and companies in the sector.<\/p>
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The segment is experiencing a moment of digital maturation, where to grow sustainably, it is necessary not only to expand commercially but also to have the capacity to innovate and scale its operations intelligently.<\/p>
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The congress consolidated itself as a strategic moment for debates on innovation, operational efficiency, and new models of consumer relations. Some themes gained prominence, such as the digitalization of the consortium member’s journey<\/strong><\/a>, automation and AI in the consortium system, and customer experience, being pointed out as pillars for those seeking greater solidity and competitiveness in the coming years.<\/p>
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Continue reading to see some of the main insights from CONAC 2026 and what these movements reveal about the future of the consortium sector.<\/p>
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The consortium market is experiencing a new phase of digital transformation<\/h2>\n

In recent years, the growth of the consortium market is evident, reinforcing the sector’s advance as a planned financial alternative for consumers and businesses<\/strong>, with constant advances in its main indicators, 1.38 million adhesions until March 2026<\/a>, an increase of 12.2% compared to the same period in 2025.<\/p>
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This movement is especially driven by the greater search for accessible and planned financial solutions. However, CONAC 2026 evidenced that commercial growth alone is no longer enough. Administrators need to align expansion with operational efficiency, technology, and customer experience, as the current consumer’s expectation has completely changed.<\/p>
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In this scenario, the segment evolves from a planned credit solution to a more connected financial ecosystem, data-driven and centered on the digital customer experience, where technology, data intelligence, and proximity to customers become crucial factors for administrators and professionals aiming for leadership positions in this market in the coming years.<\/p>
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The digitalization of the consortium member’s journey has become a priority<\/h2>\n

At CONAC 2026, several topics were debated, and digitalization in consortiums emerged not only as a competitive advantage but a strategic necessity. In this sector, many companies still maintain processes operating manually and bureaucratically, with fragmented journeys.<\/p>
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However, the modern consumer expects to contract financial services with few clicks and track processes in real-time, digitally, without having to leave home. Given this, administrators have been investing in the digitalization of the consortium members’ journey, with offers of online simulations, automated document analysis, digital signature, simultaneous interactions, and omnichannel service<\/strong>.<\/p>
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The objective of this transformation is to reduce friction in the consumer’s journey and make their experience simpler, faster, and more intuitive. Furthermore, with digitalization, administrators can also scale their operations without the need to expand their operational costs.<\/p>
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CONAC 2026 also pointed out the need for integration between platforms. Systems that operate in isolation often hinder the fluidity of operations, generating direct impacts on the customer experience in the consortium.<\/p>
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AI and automation for the sector<\/h2>\n

Among the main topics debated at CONAC 2026, the application of artificial intelligence<\/a> in the consortium market gained prominence for its potential to increase operational efficiency, reduce costs, and improve customer experience.<\/p>
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Automation and artificial intelligence already occupy a real space in several sectors, and the consortium market is no different. During CONAC 2026, specialists revealed how these technologies are being implemented to make operations more efficient, secure, and personalized. Some of the applications pointed out at the event include:<\/p>
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