{"id":72915,"date":"2025-09-10T11:10:00","date_gmt":"2025-09-10T14:10:00","guid":{"rendered":"https:\/\/evertectrends.com\/digital-onboarding-evertecs-technology-makes-the-process-more-practical-and-secure\/"},"modified":"2025-12-01T14:29:07","modified_gmt":"2025-12-01T17:29:07","slug":"digital-onboarding-evertecs-technology-makes-the-process-more-practical-and-secure","status":"publish","type":"post","link":"https:\/\/evertectrends.com\/en\/digital-onboarding-evertecs-technology-makes-the-process-more-practical-and-secure\/","title":{"rendered":"Digital onboarding: Evertec\u2019s technology makes the process more practical and secure"},"content":{"rendered":"\n

Evertec offers a complete platform that uses artificial intelligence to prevent fraud during the digital onboarding of new customers<\/em><\/p>\n\n

Digital banks<\/a> are no longer a novelty \u2014 they are here to stay. Once very popular mainly among younger audiences, digital accounts are now adopted by a large portion of the population. The moment of digital onboarding<\/a> must offer agility and convenience \u2014 after all, that’s what digital bank customers are looking for \u2014 but it also needs to be extremely secure so the institution can prevent the opening of fraudulent accounts. Evertec offers a complete and secure platform with five modules that uses Artificial Intelligence to block fraud.<\/p>\n\n

The digitization of banking services continues to reshape the financial behavior of Brazilians. According to the 2024 Idwall Digital Experience Ranking, conducted between January and February 2024, 62% of respondents opened digital accounts in the past year. In addition, 88.7% intend to maintain or increase their use of these services, reinforcing the preference for more agile and accessible solutions offered by neobanks, institutions that operate exclusively online.<\/p>\n\n

The digitization of banking services continues to reshape the financial behavior of Brazilians. According to the 2024 Idwall Digital Experience Ranking, conducted between January and February 2024, 62% of respondents opened digital accounts in the past year. In addition, 88.7% intend to maintain or increase their use of these services, reinforcing the preference for more agile and accessible solutions offered by neobanks, institutions that operate exclusively online.<\/p>\n\n

In the first quarter of this year alone, banks suffered 1.9 million attempted fraud cases, according to Serasa. This figure shows how digital transformation brings new opportunities but also new challenges in guaranteeing user protection and trust.<\/p>\n\n

\u201cAll the technologies we adopt are designed with an anti-fraud focus,\u201d says Lucas Carvalho, Product Marketing Manager at Evertec. \u201cWe need to guarantee that the customer really is who they say they are. And to do this, we can use elements that prove the person\u2019s identity.\u201d<\/p>\n\n

Discover Evertec\u2019s solutions for digital onboarding<\/strong><\/h3>\n\n

Evertec\u2019s platform is composed of five modules: data and document capture, electronic document analysis, data mining, process automation and orchestration (with rule mapping and execution), and data intelligence (which provides a 360\u00b0 view of the customer).<\/p>\n\n

\u201cEach of these modules acts at a different stage of the process, from digital onboarding through to customer management,\u201d Carvalho explains. \u201cThe system covers everything from the input of data and documents\u2014when the end customer sends them to the bank\u2014through analysis and verification, all the way to returning the final result of the operation, approving or rejecting the new customer.\u201d<\/p>\n\n

Carvalho emphasizes that every step of digital onboarding is supported by anti-fraud tools\u2014many of them using Artificial Intelligence (AI) to check data and analyze behavior. Potential fraud attempts are filtered out throughout the process. \u201cWe capture information about the device and user behavior,\u201d he says. \u201cThen we move on to document identification, data extraction and validation, facial biometrics\u2026 everything to prove that the user really is who they say they are.\u201d<\/p>\n\n

One of the AI technologies used is called Liveness, applied in facial recognition\u2014and it is much more efficient and secure than common biometrics such as those used in smartphones. Liveness breaks the user\u2019s face into thousands of fragments and analyzes each one individually. This prevents, for example, a fraudster from using photos of someone else or even pre-recorded videos to complete a registration.<\/p>\n\n

\u201cLiveness is the evolution of face match, which only requested a selfie from the customer and compared it with the photo on their ID document,\u201d Carvalho says. \u201cBut fraudsters can simply photograph a photograph. Liveness was created to solve this problem because it proves that there is a live person on the other side of the camera, not just a simulation of life, like a photo or a video being played back.\u201d<\/p>\n\n

Evertec\u2019s solution also offers OCR (Optical Character Recognition), a tool that, when integrated with Artificial Intelligence, recognizes and checks the completion of forms and even personal identification documents submitted during digital onboarding.<\/p>\n\n

Carvalho also points out that Evertec\u2019s platform is configurable: each bank or financial institution can customize it and choose, for example, how many steps the digital onboarding process will have. \u201cOur project team has experience with a wide variety of processes from different banks and financial institutions. In every new project, in addition to the technology itself, we deliver this know-how\u2014helping our clients follow the best and safest practices in the market.\u201d<\/p>\n\n

Data also prevents future fraud<\/strong><\/strong><\/h3>\n\n

The platform does not only prevent fraud at the moment of digital onboarding\u2014the same data collected during registration are also used to prevent and block future fraud attempts. \u201cThis information helps us build the user\u2019s profile,\u201d Carvalho explains. \u201cWe know which device the customer usually uses and what their typical location is, for example. By knowing the customer, we can identify when they show suspicious behavior: an unknown device, an unusual location. In the end, it is very likely a fraudster.\u201d<\/p>\n\n

With the use of machine learning, financial institutions can detect suspicious behavior at the time of transactions. \u201cUnfortunately, nowadays it is common for a customer\u2019s phone to be stolen. But the bank can identify suspicious behavior and even reuse the onboarding technologies, requesting a new liveness process, for example,\u201d says Carvalho.<\/p>\n\n

To learn more, contact us<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

The digital onboarding process must be highly secure to prevent the opening of fraudulent accounts in digital banks. Learn more about Sinqia\u2019s technology, which uses Artificial Intelligence to stop fraud.<\/p>\n","protected":false},"author":3,"featured_media":57496,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2212],"tags":[2967,2492,2526,2953],"class_list":["post-72915","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles-evertec","tag-banks-2","tag-digital-solutions","tag-evertec-en","tag-onboarding"],"yoast_head":"\nDigital onboarding: Evertec\u2019s technology makes the process more practical and secure - Evertec Trends<\/title>\n<meta name=\"description\" content=\"The digital onboarding process must be highly secure to prevent the opening of fraudulent accounts in digital banks. 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